Annual Report 2013


We are pleased that you are interested in Deutsche Telekom's products and are visiting our Web site. Data protection and data security for customers and users have always had a high priority throughout the Deutsche Telekom Group.
This is why it is very important and of great concern to us to ensure the protection of your personal data during all of our business processes. To learn more about our data protection principles, see our Privacy Code of Conduct that applies to many companies of our Group.

This privacy statement explains which information is collected by Deutsche Telekom - during your visit to our Web site - and how this information is used. However, this does not apply to Web sites of companies that do not belong to the Deutsche Telekom Group, but which may have a link to this or any other Web site of a company in the Deutsche Telekom Group. Should you wish to receive information on the collection and processing of personal data by certain companies in the Deutsche Telekom Group and on their range of products and services, please contact us.

Collection and processing of personal data
For the purposes of system security, when you visit our Web sites, our Web server temporarily registers the domain name or the IP address of the inquiring computer, the date of access, the client's file inquiry (file name and URL), the HTTP response code, the Web site via which you are visiting us and the number of bytes transferred during the session. We might also, in some cases, store some information in the form of "cookies" on your PC so that we can optimize our Web site according to your preferences. Any other personal data, such as (your) name, (your) address, telephone number or e-mail address are not recorded unless you provide this information voluntarily, e.g. when placing an online order for a product or service, a survey, a competition, or an inquiry for information. Personal data collected during a visit to our Web site is processed exclusively in accordance with the legal provisions of the country in which the respective company is headquartered.

Use and forwarding of the personal data mentioned above
Your personal data is used exclusively for the technical administration of the Web site and to meet your wishes and requests. Only in cases in which you have given us your prior consent do we also use this data for product-related surveys and marketing purposes, but only to the extent required for each specific case. We will not disclose any data to government agencies, unless where required by law. We have obligated all our employees and branch offices to maintain secrecy.

Customer's decision
The companies of the Deutsche Telekom Group would like to get in contact with you to inform you of new and special offers and any innovations to our products and services. If you register yourself on our Web sites or place an order for our products or services, we will request that you state whether you would like to receive advertising messages from us directly. Irrespective of your consent in this connection, it is self-evident that, as a customer, you will continue to receive the necessary information on important amendments relating to existing service contracts (e.g. rate changes)

Freedom of information
Upon your written request, the respective company of the Deutsche Telekom Group will inform you which personal data has been stored on you (e.g. name and address).

To protect the personal data you have provided to us against unauthorized access and abuse we have taken extensive technical and operational safety measures. Our security procedures are checked regularly and adapted to suit technological progress.

Should you wish any personal data to be corrected or erased, or have any other questions or even suggestions concerning data protection, please contact us.